Solace Spa

Refund and Cancellation Policy

Last updated: 18 September 2026

Solace Spa is committed to providing every client with a complete wellness experience. This Refund and Cancellation Policy sets out the conditions that apply to bookings of individual services and session packs, delivered at our studio in Geraldes, Atouguia da Baleia, or at your home.

By making a booking, the client accepts the conditions set out below. We recommend reading them before confirming any session or pack.

Cancellation and rescheduling

  • Cancelling or rescheduling a session is free of charge if communicated at least 24 hours in advance by phone or WhatsApp ;
  • Cancellations made with less than 24 hours' notice may be subject to a 50% fee of the session price;
  • In the event of a no-show, the session fee is non-refundable;
  • Pack sessions must be rescheduled with the same minimum 24-hour notice; sessions not used within the pack's validity period are non-refundable;
  • Rescheduling is subject to availability and carries no additional cost.

Refunds

  • Sessions already delivered are non-refundable;
  • If, for reasons attributable to Solace Spa, a session cannot take place, the client is entitled to a free rescheduling or a full refund of the amount paid;
  • Started packs are non-refundable, except in cases of force majeure or a duly documented medical reason, in which case the proportional value of the unused sessions will be refunded;
  • For the home service, the fixed travel fee (€1.50 per km) is non-refundable once the journey has already been made;
  • Refunds are issued through the same payment method used (MB WAY, Multibanco, Mastercard, Bank Transfer or Cash) within a maximum of 14 days.

Contact

To cancel, reschedule or request a refund, please contact us on +351 960 272 702, by WhatsApp or at info@espacosolace.com. You may also file a complaint on the official electronic complaints book at www.livroreclamacoes.pt.

This policy is effective as of 18 September 2026.

Google Business — Reviews

“Massagem excelente, ambiente muito calmo. Recomendo!”— Ana R.“Profissional atencioso e técnica impecável.”— João M.“Serviço ao domicílio pontual e muito relaxante.”— Sofia L.“Great deep tissue massage after surfing. Perfect!”— Marc D.“A drenagem linfática fez toda a diferença. Voltarei.”— Carla P.“Sehr entspannend und professionell. Absolute Empfehlung.”— Lena K.“Massagem excelente, ambiente muito calmo. Recomendo!”— Ana R.“Profissional atencioso e técnica impecável.”— João M.“Serviço ao domicílio pontual e muito relaxante.”— Sofia L.“Great deep tissue massage after surfing. Perfect!”— Marc D.“A drenagem linfática fez toda a diferença. Voltarei.”— Carla P.“Sehr entspannend und professionell. Absolute Empfehlung.”— Lena K.
© Solace Spa — protected content. Click to learn more.

Legal notice — protected content

All texts, images, brand, logo, service descriptions and prices on this website are the exclusive property of Solace Spa and are protected by copyright. Copying, reproducing, downloading, screenshotting, recording, republishing, translating or embedding (framing) any part of this content in any medium without prior written permission from Solace Spa is expressly prohibited. Unauthorised use will be pursued under applicable Portuguese and European law.